CM Punjab Complaint Portal 2025: File and Track Complaints Online

The Benazir Income Support Program may handle financial aid, but when it comes to solving public service issues, the Punjab government has launched a modern platform for ordinary people: the CM Punjab Complaint Portal 2025. Finding solutions to problems like delayed services, corruption, or negligence in government departments was once a big hassle. Now, this portal connects citizens directly with authorities, ensuring accountability, transparency, and quick resolutions.

If you are a resident of Punjab and want to know how this system works, this guide will explain eligibility, complaint categories, tracking methods, and useful tips to make sure your issue is resolved effectively.

Why the CM Punjab Complaint Portal is Important

This online grievance redressal system has made governance more citizen-friendly. Instead of wasting weeks at offices, you can file a complaint within minutes and track progress online.

Key benefits include:

Accessibility: Anyone with internet or mobile can submit complaints.
Transparency: You can monitor your case status anytime.
Accountability: Departments are bound to respond within set deadlines.
Time-saving: No more unnecessary office visits.

How to Submit a Complaint on the Portal

Registering your issue is quick and user-friendly. Citizens can use either the official website or the mobile app.

WhatsApp Channel

Join Now

Steps to register a complaint:

Visit the CM Punjab Complaint Portal official site or download the app.
Create an account using your CNIC and mobile number.
Click “Register Complaint”.
Select the department (Police, Health, Education, Revenue, etc.).
Write your complaint clearly and attach proofs (photos, receipts, etc.).
Submit and save your tracking ID.

Common Types of Complaints Accepted

Department	Examples of Complaints
Police	FIR delays, harassment, unlawful behavior
Health	Negligence in hospitals, lack of medicines
Education	School fee issues, teacher absence
Municipal Services	Sewerage, cleanliness, broken streetlights
Revenue	Land record delays, corruption in registry

Tracking Your Complaint Online

After submission, you don’t need to call anyone. Just log in with CNIC and tracking ID to see updates.

Pending: Complaint submitted but not yet reviewed.
In Progress: Department is handling the issue.
Resolved: Complaint closed with action taken.
Escalated: Case forwarded to higher authority due to delay.

Key Features of CM Punjab Complaint Portal 2025

Feature	Details
Language Support	Urdu & English both available
Mobile App	Android & iOS supported
Response Time	Most cases solved within 15–30 days
Helpline Number	0800-02345 (toll-free)
Grievance Escalation	Auto-escalation if not resolved on time

How to Make Your Complaint Effective

Many complaints get rejected due to small mistakes. To increase your chances:

Write short and clear details.
Always attach proofs (photos, receipts, reference numbers).
Select the right department.
Use your active mobile number for updates.
Avoid fake, repeated, or irrelevant complaints.

Recent Updates in 2025

The government has improved the system this year with:

NADRA-linked verification for authenticity.
Women complaint desks for harassment cases.
Citizen feedback option after case resolution.
SMS registration for rural areas with poor internet.

Why Some Complaints Get Rejected

Complaint is unclear or incomplete.
Wrong department chosen.
Fake proofs or documents attached.
Case is already solved.

Tips for Citizens Using the Portal

Regularly check your complaint status.
Use escalation option if ignored.
Share the portal with others to spread awareness.
Use Urdu language option if English is difficult.

How Rural Citizens Can Use the Portal Without Internet

Many people in villages and remote areas of Punjab do not have reliable internet access, but they can still benefit from the CM Punjab Complaint Portal 2025. The government has introduced an SMS-based complaint system where citizens simply send their issue along with their CNIC number to the official helpline. Once registered, they receive a tracking ID via SMS, which allows them to follow updates without needing a smartphone or internet connection. This makes the system more inclusive, ensuring that rural citizens also have equal access to justice, accountability, and quick redressal of grievances.

Conclusion

The CM Punjab Complaint Portal 2025 is a game-changer for citizen empowerment. By bringing transparency, accountability, and quick service delivery, the Punjab government has made life easier for the public. If citizens use this system wisely, issues that once seemed impossible to resolve can now be solved with just a few clicks.